Sellers are responsible for packaging and dispatching their sold items to buyers. If you're using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
By selling on Little ones universe marketplace, you agree to:
A. Provide an accurate "dispatches from" address.
B. Specify your postage costs and processing times in your listings.
C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international delivery and customs regulations.
E. Dispatch to the address listed on the Little ones universe marketplace receipt.
F. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.
A-You are fully responsible for the contents of any parcels you dispatch from your Little ones universe marketplace shop. In addition to Little ones universe marketplace’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to dispatch your items.
C- Little ones universe marketplace is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed.
D-In addition, Little ones universe marketplace is not responsible for any issues you may encounter while items you dispatch. That means if an item is lost, damaged, or arrives later than expected, as a seller you’re obliged to reimburse the buyer a full refund.
E-In the unlikely event and order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided by the buyer on Little ones universe marketplace. If a buyer does not receive their order, they may file a case against your shop.
F-But don't fret, Little ones universe marketplace offers support for sellers who meet our requirements for the Little ones universe marketplace.
Royal Mail Labels
UK sellers can purchase Royal Mail postage online to fulfil their orders. By using Royal Mail postage, you agree to comply with the Royal Mail including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.
UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to dispatch a package. For more information on how to cancel and request a refund for a Royal Mail postage label, please take a look at. Royal Mail postage online
Global Postal Delivery
For Global postal delivery a sellers can purchase Global Postal Delivery postage from Royal Mail postage online to fulfil international orders (“Global Postal Delivery Postage”). By using Global Postal Delivery Postage, you agree to comply with the applicable Asendia Terms & Conditions, which will depend on the destination of your package. To learn more about delivery with Global Postal please take a look at Royal mail global postage online.
Return Postage Labels and delivery insurance
It’s a Sellers responsibility to accept returns from buyers either a seller offers a full refund or exchange of items. , you can purchase parcel insurance, when available, to protect your packages. Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail. All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.
The cost of a postage label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase..
If you purchase Royal Mail postage labels, the cost of each postage label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.
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